LessonsUse cases
Communication & leadership
Build skills in giving feedback, resolving conflicts, delegating and motivating others.
Feedback, conflicts, delegating and motivating are learned by making those decisions — and seeing how the other person reacts. A simple model and a small experiment then turn it into a habit.
Teaching approach: Practise decisions. Situations between colleagues or from a team leader's week, followed by reflection on the learner's own team.
What the lesson looks like
| # | Card | What to write |
|---|---|---|
| 1 | Card — The situation | E.g. feedback to give, a task to delegate or a disagreement. |
| 2 | Quiz — What do you do? | Three options; each comment tells how the other person reacts. |
| 3 | Card — What happened next | The reaction, and why. |
| 4 | Card — A better way | One simple model (e.g. situation – behaviour – impact) with an example sentence. |
| 5 | Quiz — The next step | Consequences per option. |
| 6 | Form — Where is this happening in your team? | Connects it to a real person or situation. |
| 7 | Rate — How confident do you feel about trying it? | Self-assessment. |
| 8 | Checklist — Try it this week | A conversation to have, when and with whom, how to follow up. |
Tips
- One topic per lesson: feedback, a conflict, delegating — not all at once.
- Build the situations from what your people really deal with — ask a few of them.
- The tempting wrong option is often "do it yourself, it's faster" or "say nothing". Show what it costs later.
- Form answers are visible to your team in Results. Say so if the topic is personal.
- New leaders benefit from a series — one lesson per skill, sent in a sequence, with a short follow-up a week later: "How did it go?"